Privacy Policy

Privacy Policy

1. Introduction

At Classic Design Jewellery, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit and shop on our website, www.classicdesignjewellery.co.uk ("the Site"), and your rights under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

By using this Site, you agree to the collection and use of your data in accordance with this policy.

2. Data We Collect

We may collect and process the following personal data:

  • Personal Identification Information: Name, email address, postal address, phone number, and other contact details provided during the ordering process.
  • Transaction Information: Details about products you order, payment methods, and delivery information.
  • Technical Information: Your IP address, browser type, operating system, and browsing behaviour on our Site (e.g., pages viewed, length of visit).
  • Communication Data: Any information you provide when contacting us via email, phone, or forms on the website.

We do not collect or store any payment information such as card details, as all transactions are handled by secure third-party payment processors.

3. How We Use Your Data

We use the information we collect from you in the following ways:

  • Processing Orders: To process your orders, deliver products, and communicate regarding your purchases.
  • Customer Support: To respond to your inquiries, requests, and complaints.
  • Site Improvement: To improve our website, services, and customer experience.
  • Marketing: To send promotional emails or newsletters if you have opted in to receive marketing communications.
  • Legal Obligations: To comply with applicable laws, regulations, and legal processes.

We will only use your personal data when we have a legal basis to do so, such as fulfilling a contract (processing your order), complying with legal obligations, or based on your consent (e.g., for marketing communications).

4. Sharing Your Data

We do not sell, rent, or trade your personal data to third parties. However, we may share your data with trusted third-party service providers, such as:

  • Payment Processors: To handle secure online payments.
  • Delivery Providers: To arrange product delivery.
  • IT Service Providers: To manage our website and email hosting.
  • Legal Authorities: If required by law or to protect our rights.

All third-party service providers with whom we share your data are bound by confidentiality agreements and are obligated to handle your data in accordance with applicable data protection laws.

5. How We Store Your Data

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. All data provided to us is stored securely, and access is restricted to authorised personnel only.

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, tax, and accounting requirements. Once your data is no longer needed, it will be securely deleted or anonymised.

6. Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.
  • Right to Erasure: You can request that we delete your personal data, subject to certain conditions (e.g., if the data is no longer necessary for the purposes for which it was collected).
  • Right to Restrict Processing: You can request that we restrict the processing of your data under certain circumstances.
  • Right to Object to Processing: You have the right to object to the processing of your personal data, including for direct marketing purposes.
  • Right to Data Portability: You can request that we transfer the personal data you provided to us to another organisation, where applicable.

If you wish to exercise any of these rights, please contact us using the contact information below.

7. Cookies

Our website uses cookies to enhance your browsing experience and to collect technical information about how visitors use the Site. Cookies are small data files stored on your device that help us understand user behaviour and improve our services.

You can choose to accept or decline cookies by modifying your browser settings. However, declining cookies may affect your experience on the Site.

For more information about how we use cookies, please refer to our [Cookie Policy].

8. Marketing Communications

If you have opted in to receive marketing communications from us, we may send you promotional emails about new products, special offers, and other updates. You can unsubscribe from these communications at any time by clicking the "unsubscribe" link at the bottom of our emails or by contacting us directly.

We will only send marketing communications with your explicit consent, and you can withdraw this consent at any time.

9. Third-Party Links

Our Site may contain links to third-party websites. Please note that we are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any external websites you visit via links from our Site.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we will notify you of significant changes where appropriate. Your continued use of the Site following any updates to the policy will be deemed as acceptance of the changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us.